If you have placed an order and since changed your mind within 14 days of purchase, then you are eligible for a refund under the Consumer Contracts Regulations 2014. We can only accept back items that have been unused and are still in all their original packaging, so they can be resold. Any items that have been damaged or have clearly been used will not be refunded.
UNWANTED ITEMS
- Products must be unopened, unworn, unwashed and in original packaging
- Product must be returned to us within 14 days of delivery date
- Original shipping charges paid are non refundable
- Return must include original invoice within the package
- Item must not be damaged either accidentally or intentionally
FAULTY PRODUCTS
If you have received a faulty or damaged item please contact us via our live support or email support@jlloyd.co.uk within 48 hours and a member of our team will try and help resolve the problem by approve a return, exchange or refund.
We may ask further questions prior or during the returns process for troubleshooting or give recommendations on the use of the product to cut down the need for unnecessary returns. We ask to please remain patient and assist our support staff with as much detail as possible.
If the fault occurs within 30 days of purchase (or delivery) we will always offer you either a repair, exchange or refund.
We cannot accept returns where the product has been damaged either accidentally or intentionally and/or due to normal wear and tear.
Please Note: All returns must be approved via our support team. Unauthorised returns will not be processed.
LATE DELIVERIES
If for any reason your order is significantly delayed/failed to arrive within 7 working days for UK shipments, 20 working days for EU/International shipments, please reach out to us at: support@jlloyd.co.uk and we’ll happily work with you to resolve the issue by either offering a discount, replacement or refund.
REFUNDS
Once we have received your return we will insect the contents of the package and send you an email to inform you that we have received your return and notify you of the approval status of your refund.
If your refund is approved, we will process your refund and credit will be applied to via the original payment method you selected at checkout within 3-5 business days.
If your refund is for an unwanted item we will refund the full cost of the products excluding shipping costs and a 10% restocking fee once we have received and inspected the returned items.
LIMITATIONS
There are certain products that we stock and conditions which prevent returns/refunds being issued:
Sale Items & Loyalty Rewards
Refunds, returns and/or exchanges may only be issued for regular priced products. Unfortunately we cannot offer any refunds, returns and/or exchanges on any sale items and/or loyalty rewards.
Facial Accessories
Due to hygiene reasons we unfortunately cannot accept returns for any face accessories or cosmetics including earrings, face masks.
Digital Downloads
Due to digital content being non returnable, we cannot accept any returns/refunds for any digital media or content purchased through our website.
Please contact Klarna, Clearpay, or Laybuy if you used them at checkout.
CANCELLATIONS
Orders may only be cancelled before 6pm (GMT) on the date ordered.
Late or missing refunds
If you haven’t received an agreed refund from us after 5 working days it is issued then please initially check with you bank.
If you have contacted your bank and there is no evidence to show a refund then please contact us at: support@jlloyd.co.uk
SHIPPING
You are responsible for paying for your own shipping costs for returning your item back to us. Shipping costs are non-refundable. If you receive a refund from us, the cost of any shipping paid will be deducted from your refund.
We strongly advise sending any returns back to us via a tracked shipping method. Joshua Lloyd cannot be held responsible for any returns lost in transit.
FAILED DELIVERIES
If you are not available to receive your items, either due to not being available for a signature or you provided an incorrect address, we will not accept any liability. If they are returned to us, we will charge standard rate for a re-delivery.
If your delivery is refused or you missed your delivery and did not arrange a re-delivery or arrange collection from the courier or for international orders, if customs duty is not paid and the order is returned to us, a refund or re-delivery can only be made when the order is returned and received by us, the original delivery cost is non-refundable.
Any returns should be sent to:
Joshua Lloyd
Unit 7, Roman Way
Longridge Road
Ribbleton
Preston
PR2 5BB